Improving quality of products and services is key to maintaining competitive edge in today’s business environment. Companies of all sizes, whether involved in delivery of service or manufacturing products of any kind, should practice one of the many available modern quality improvement methodologies like Six Sigma, TQM and ISO-9000.  While formal implementation of any of these approaches may create strain on your resource and time, some form of quality awareness training is an effective way to change the mindset. For example, employees at all level in the organization, regardless of their roles and responsibilities, can easily learn a few basic quality improvement tools and immediately apply it in quality improvement activities within the organization.

 This brief session is designed for participants with minimum education to learn a few proven quality improvement philosophies and learn how to apply common quality improvement techniques including the seven basic tools.

 Upon completion, the attendees are able to: 

• Adopt and share some common quality values

• Follow a structured approach for projects

• Be more customer focused

• Identify customer requirements and define objectives

• Commit to working as team and consensus decision

• Use fishbone diagrams, Pareto & Control charts to identify causes

• Use check sheets to gather data for analysis

• Use GANTT chart to manage put your plan into action

• Be aware of advance techniques and know where they are applicable.